Delivery and Returns
DELIVERY
UK Standard Delivery is £3.95 but free if you spend over £60.00.
Fabric orders of 1 metre or more costs £14.95 due to the weight and insurance.
Orders will aim to be delivered within 5-7 working days (excludes weekends and bank holidays) on a Royal Mail tracked service.
INTERNATIONAL DELIVERY
Due to issues arising from Brexit, we are unable to deliver to European Union countries at this time.
All international deliveries are sent via courier tracked service and you will receive a message once your parcel has been dispatched. The standard delivery time for international parcels depends on destination. Shipping cost is dependent on destination.
- USA from £20.00
- Canada from £20.00
- India from £30.00
- Australia and New Zealand from £20.00
If your country is not listed at checkout, Please email the details of your order and shipping address to info@jenniefynn.com for an estimated quote.
CUSTOMS & IMPORT CHARGES
International customers please note that all prices are exclusive of any local taxes and import duties which may be due. Please note that you may be required to pay any such taxes and duties before the authority releases your goods to you. Jennie Fynn cannot be held responsible for the payment of any such taxes and duties nor any loss incurred by you as a result.
RETURNS AND REFUNDS
All our products are handmade with great care, and we hope you are delighted with your order. If for any reason you are not completely satisfied with your purchase, you may return it for a refund, as long as it meets our returns policy as listed below.
The exception is our fabric which is printed to order and therefore unless faulty, non-refundable.
You have 14 days from receipt of your order. To advise us of your intention to return, please email info@jenniefynn.com , after notice has been given, you have 14 days to return the item(s).
Items will be refunded providing that you have not used the item; it is in the same condition as when you first bought it; and you have taken reasonable care to ensure that any item is returned to us safely and not damaged in transit. Please include all tags and original packaging.
Please note, that unless you are returning a faulty item, unwanted orders are returned at your own cost and our delivery charges are non-refundable. We do recommend that you obtain a free certificate of postage to protect your parcel should it be lost in transit as we are not responsible for your parcel until it makes it back to us.
FAULTY PRODUCTS
In the unlikely event that you receive a faulty product from us, please contact info@jenniefynn.com and include some images and a description of the issue.
Faulty products will be refunded in full, including the original delivery charges.